Website Launched!
Hello, all -
Congratulations, your new website is now live and visible to the world!
I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours. However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stjos.com brings up the site seen here: https://stjos.diocesanweb.org.
If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with.
New Login Page
Although you will now go to https://stjos.com/dexter to log in, your login credentials are still the same.
Statistics
Since your website is now live, we have also added the ability to track your website's statistics.
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website and your top pages/link.
Support Moving Forward
As you may have noticed, on your WordPress Dashboard, there is a Diocesan Web Support box with links to help articles that we have written especially for our websites, complete with step-by-step instructions and images. This should help with most of the questions that you may have.
You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $70/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out.
If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.
Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches.
NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan. You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.
Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:
- Unsplash
http://unsplash.com - Pexels
http://pexels.com - Cathopic
https://www.cathopic.com/
Please let me know if you have any questions and, again, congratulations!
Mary Goeldel
Support/Web Department
877-923-0777
Laura McKenzie
Hi Mary -
Thank you again for chatting on the phone the other day and clarifying the future fees if work is needed on the website. We were relieved to learn we are able to contact you with questions after the two week period. This is especially important as our launch date is happening in the middle of preparing for Christmas Masses in the midst of covid and the fact that we are not offering the normal programs we would typically begin advertising this time of year due to covid.
On another note - it is almost 12:30pm on Sunday afternoon and our bulletin has not uploaded to the website. When we spoke and trained with Cody he said these would automatically be uploaded. Do we need to do something, is there a typical time when they get uploaded? I send out a Saturday evening email with our recorded Mass and link to the web for the bulletin so parishioners unable to attend can view the bulletin on Sundays. I don't expect to hear back from you until Monday, but wanted to send this today so we could get this resolved as soon as possible. I am anticipating several emails tomorrow morning asking for the bulletin.
Thank you for your assistance.
~Laura
Thank you again for chatting on the phone the other day and clarifying the future fees if work is needed on the website. We were relieved to learn we are able to contact you with questions after the two week period. This is especially important as our launch date is happening in the middle of preparing for Christmas Masses in the midst of covid and the fact that we are not offering the normal programs we would typically begin advertising this time of year due to covid.
On another note - it is almost 12:30pm on Sunday afternoon and our bulletin has not uploaded to the website. When we spoke and trained with Cody he said these would automatically be uploaded. Do we need to do something, is there a typical time when they get uploaded? I send out a Saturday evening email with our recorded Mass and link to the web for the bulletin so parishioners unable to attend can view the bulletin on Sundays. I don't expect to hear back from you until Monday, but wanted to send this today so we could get this resolved as soon as possible. I am anticipating several emails tomorrow morning asking for the bulletin.
Thank you for your assistance.
~Laura
Cody Armock
Good Morning Laura,
I made an error on the Bulletins page and accidentally copied over an offset, so it was skipping the most recent one. It is now fixed and should be working as it is supposed to now. Sorry about that.
Cody Armock
I made an error on the Bulletins page and accidentally copied over an offset, so it was skipping the most recent one. It is now fixed and should be working as it is supposed to now. Sorry about that.
Cody Armock
Web Department, Diocesan
877-923-0777
Mary Goeldel
Good morning, Laura -
It was nice to chat with you! I completely understand that December is a busy month for you all. I'm here to help - and you are always welcome to send me questions, or call and ask questions!
I can be reached through our main support email - webdepartment@diocesan.com - and I can usually send instructions/screenshots to walk you through whatever issue you're having, so feel free to email over questions - I do try to monitor it on weekends, too, but it's monitored constantly from 8 am to 5 pm weekdays, for certain. You can also call - right now, we're all working from home, so whoever answers the phone will take your name and number and pass it on to me to call you back. I aim to call back within 15 minutes whenever possible! Our main number for web support is 877-923-0777. I'm very happy to help as you all work to familiarize yourselves with the website, and understandably, December is a busy month, so not to worry, we'll be here when you need us.
I'm happy Cody was able to fix the bulletin issue so quickly - if you ever see a bulletin hasn't uploaded (they are usually up by Thursday, at the latest) I'm happy to check and see where it's at for you.
Have a wonderful week!
Mary
Support/Web Department
877-923-0777
It was nice to chat with you! I completely understand that December is a busy month for you all. I'm here to help - and you are always welcome to send me questions, or call and ask questions!
I can be reached through our main support email - webdepartment@diocesan.com - and I can usually send instructions/screenshots to walk you through whatever issue you're having, so feel free to email over questions - I do try to monitor it on weekends, too, but it's monitored constantly from 8 am to 5 pm weekdays, for certain. You can also call - right now, we're all working from home, so whoever answers the phone will take your name and number and pass it on to me to call you back. I aim to call back within 15 minutes whenever possible! Our main number for web support is 877-923-0777. I'm very happy to help as you all work to familiarize yourselves with the website, and understandably, December is a busy month, so not to worry, we'll be here when you need us.
I'm happy Cody was able to fix the bulletin issue so quickly - if you ever see a bulletin hasn't uploaded (they are usually up by Thursday, at the latest) I'm happy to check and see where it's at for you.
Have a wonderful week!
Mary
Support/Web Department
877-923-0777
Laura McKenzie
Thank you all so much!