John Paul II - Louisville, KY

Site Launch

Good morning everyone,


Since Diocesan does not have access to your domain, who should I contact to initiate tomorrow's launch? 
Please simply send me their email and I will email them the launch instructions. 

Thank you,

Veronica Alvarado

Web Department, Diocesan
877-923-0777

TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Hello Yvonne,


To transfer your domain to Diocesan, it is an annual fee of $15. This cost covers the annual renewal of your domain and takes away the hassle of an individual being in charge of your domain. 

Let me know if this is something that you would like to do and I will send you an official approval. 


Veronica Alvarado

Web Department, Diocesan
877-923-0777
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Good morning Yvonne,


There are a couple of questions I have for you:

  1. Are we still thinking Monday or Tuesday for the launch, or is there another date you have in mind? 
  2. Were you able to talk to the other staff member about getting the Network Solutions login? 
  3. We have removed the darker overlay from the homepage slider and left the overlay behind the menu. Is that better? 
Let me know if you have any questions,


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
No, no and yes. LOL! There is a big probability that we will now wait until 6/17/19 to launch as we will have a new priest by then. I have to talk to Darlene when she returns on Monday about the domain.
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan
Good morning Yvonne,

I'm glad we could at least figure out the slider! 
I have moved your tentative launch date the May 16/17 for now, but if you plan on doing it sooner, just let me know.

Something we have run into when a parish is in the middle of a pastor transition is that the new priest may want the website done differently and this means that the website we've built may end up going over budget or we start completely over with a new design (worst case scenario). It doesn't happen very often, but it has happened several times, so I just wanted to let you know. 

Let me know if you have any questions,


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
It should be June rather than May.
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan
Oh, you're looking at June 17! You did say that, didn't you, haha.

Corrected!


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
We are going to let you manage our domain. What do we need to do to make this happen?
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan
I will send you an approval for the domain management. 
I will also need to know the login information or the person to get in contact with in order to initiate the domain transfer. (I think you mentioned Darlene?)

I will send the approval now. 


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
Hi Veronica!

I have been having trouble the last few weeks loading our Sunday homilies to the website.

It goes through the whole download process, then gets to the end and it says “http error”.

Can you help me with this?



Curt Meyers
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Hi Curt,


I am forwarding this to our support specialist here in the web department to take a look at it and get back to you tomorrow. 
In the meantime, feel free to send me the Sunday Homilies here and we will see if we can upload them to the website for you.

Thank you,


Veronica Alvarado 

Web Department, Diocesan
877-923-0777
TO THE CLIENT Mary Goeldel, Diocesan
Good morning Curt and Yvonne-
Yes, we've had a small number of sites that have experienced issues recently with uploading larger files to the media library, especially mp3/audio files.

I'm usually able to transfer them directly, so if you can email them to me I can upload them for you, or if you send a link to something like Dropbox or Google drive I can retrieve them from there.  

We believe it's an issue with one of our servers (only one is experiencing this issue, oddly enough!) and we hope to have it solved soon, but in the meantime, I'm happy to connect with you and upload the files for you.  You may email them to webdepartment@diocesan.com or call me at 877-923-0777 if you aren't able to email or use a cloud drive of some sort.  

Thank you,

Mary
Web Department
877-923-0777
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
I sent the link to the homily. Please let me know if you got it



Curt
TO THE CLIENT Mary Goeldel, Diocesan
Hello, Curt -
Did you send it directly to our support email, webdepartment@diocesan.com?

I haven't received the link yet - maybe you could try again?  I don't believe Basecamp forwards things well, so you would have to send it via a new email.

Thank you!

--Mary
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Veronica, will please take the Formed off of our webpage? We’re not using it. Thanks
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Good morning Yvonne,


I hope you had a wonderful Pentecost Sunday. I just wanted to check in with you and see if next Monday or Tuesday was still a good time to launch.

I know you are currently working on getting the domain login information for us. Please be sure to share that information with us by Thursday, June 13. 
Since it is with Network Solutions, they can actually help you find the necessary information to get into your account fairly quickly. Just call them at 1-800-333-7680.

Let me know if you have any questions or if you'd like to confirm a June 16/18 launch. 


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
You’d think it would be that easy. We’ve had an issue after issue with them. So it doesn’t look good for the 18. They are asking us to provide a large amount of paperwork for them to give us the login information. At this point we are frustrated. So no we won’t be ready to switch over on Monday unless something changes and they can use the documentation we have provided.
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan
Oh, you're kidding! Well, I'm sorry it's getting to be so rough, Yvonne. Thankfully, once the domain is transferred to Diocesan, it will be so much easier. 

Luckily, I may have some good news! Since we do host your current website, we may be able to simply overwrite your current website with your new one. It is something that we don't often consider since the majority of our clients aren't currently hosted with us, but I double checked with our server manager and our developers and they said that there would be no problems with launching this way and it's been done before without issues.

Now, this wouldn't help with the domain transfer and getting your Office 365 emails set up, but it WOULD get your new website launched. 

With this solution, does launching June 18 still sound good to you?



Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Veronica,

Fr. Bill has decided to maintain control over our domain due to all of the issues and changes we have faced in the past few weeks. This is not a personal decision. Mark Jewell from OCI will be sending you an email regarding our decision. We have decided to stay with local control of our domain. Thanks for your understanding. We are pleased with Diocesan and all of the work you have done for us. I will be contacting you about the launch of the website once Fr. Do, our new priest has looked over the site. Thank you. Yvonne
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Hello Yvonne,


There are no hard feelings about this, so no worries! With everything that's happened with your other domain company, I understand the hesitation. I have updated our records to show that JPII will not be transferring the domain over to Diocesan. 

Let me know if you have any questions about launching or editing the website.


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Hugs!
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Can we add Fr. Peter so that he can see the website too? His email is frpeterdo2002@gmail.com
Thanks
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Hi Yvonne,


I have sent him a link to https://stjpiiparish.diocesanweb.org/. Feel free to share this link with anyone else that may need it.


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
Here is the link for the Youth Group Google Calendar.

Can you put that on Youth page?

https://calendar.google.com/calendar/b/1/r?tab=cc



Thanks, Curt
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
Could I make this the Youth Group Logo instead of the one on there now?
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
I can’t get on to the Dashboard site for new website. Doesn’t recognize my email
TO THE CLIENT Mary Goeldel, Diocesan
Hi, Curt - you may not yet have an account set on the dev site.  Let me check with Veronica and get that added for you if it hasn't been.  Give me just a bit to check on it as she's in a meeting just now.

Thank you,

Mary
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
Thank you
TO THE CLIENT Mary Goeldel, Diocesan
Curt, 
What email address or user ID did you use to log into the current site?

Thanks,
Mary
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Veronica, Curt should be an administrator of the site.
TO THE CLIENT Mary Goeldel, Diocesan
Curt,
I just sent you login information via email - let me know if you have any trouble getting logged in and updating your password to one of your own choosing!

Also, the calendar info above isn't quite right.  You need to go into the settings to find the link that we need, the Calendar ID.   I've written instructions on how to find that to others, so I'll forward that to you in a separate email - thank you!

--Mary
TO THE CLIENT Mary Goeldel, Diocesan
Thanks, Yvonne - I'd made him a Parish Editor but just made him a Parish Administrator instead.  He now had the same access as you - let me know if that isn't what you intended!

Thank you,
Mary
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
TO THE CLIENT Mary Goeldel, Diocesan
I'll give that a try and then I'll add the shortcode to the Youth page.   You can then move it around to wherever you'd like it to go just by cutting and pasting it.  And let me know if you have any questions about how it works, I'd be happy to give you a call.

Thank you!

Mary
Web Department
877-923-0777
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
The page that was set up for Youth Ministry is wonderful. I actually wanted that for Youth Group, connected to the button on the homepage. The one that is connected to the button right now can be changed to Youth Ministry and just be a normal page.

Hope that makes sense. When you click on the Youth Group button, you should go to a new page with new buttons, called Youth Group.
TO THE CLIENT Mary Goeldel, Diocesan
Hi, Curt - I tried that calendar ID and it may not be set to public?  I'm getting an error that you can see here:

https://stjpiiparish.diocesanweb.org/calendar/jpii-youth-calendar/

I know the API key is valid because the Parish calendar is working ok and it uses the same key.  So we either have the calendar ID wrong or it's not set to public view.  

Also, did you want the calendar to be a list style, that you can add to a sidebar, like this:
https://stjpiiparish.diocesanweb.org/calendar/jpii-parish-calendar/

or a grid-style, like this:

https://allsaintsvachurch.org/calendar/full-parish-calendar/

Thank you,

Mary
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
I set to public now.

Grid style please
TO THE CLIENT Mary Goeldel, Diocesan
Here's a shortcode that you can add to any page:

[calendar id="2815"]

If you add it in a sidebar, it'll show as a small calendar with dots:


Or, you can add it to a full-width section on a page and it will look like this:
https://stjpiiparish.diocesanweb.org/youth-calendar/

For the button on the homepage, can you let me know the permalink of the page you want it linked to?  The permalink is under the page title:

It looks like there are currently 2 pages titled St. John Paul II Youth Group, but they'll each have a unique permalink.

Thank you!

Mary
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
I see the Youth Ministry page is gone. Are you all working on something or did I do somethingJ
TO THE CLIENT Mary Goeldel, Diocesan
Hi, Curt -
I didn't do anything to the youth pages, other than create the calendar shortcode for you, because I saw you were working in them.  Did it get put in the trash accidentally?  It can be restored from there - let me know if you'd like me to take a look and see.

Thank you,

Mary
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
OK. I found it. Are you able to switch which on the button goes to?
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
I’ll stay off for awhileJ
TO THE CLIENT Mary Goeldel, Diocesan
Yes - I can help with that.

What is the permalink of the page you want the button to point to?   You can right-click and use Copy Link Address to copy/paste the exact permalink here.


Let me know if you have questions about that - thanks!

Mary
877-923-0777
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
That is it I believe. The page titled Youth Ministry
TO THE CLIENT Mary Goeldel, Diocesan
Done!  The button now links to that page.

--Mary
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Yes, Mary. thanks
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Veronica, I am working on a form and will complete it by Tuesday. Can we launch on Tuesday or Wednesday?
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Hi Yvonne,


Yes, we can schedule the launch for then! Since Fr. Bill will be managing your domain and will be the point of contact for the launch, what is his information? 
We will need to send him an email with the new IP address to update the DNS records to. 

Thank you!


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
I think OCI is mana bing our domain. Let me check. Fr. Bill left last Tuesday and Fr. Peter Do is our new priest.
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan
If you could please get us the contact information (or login information) of your domain manager, we can go ahead and schedule the launch. 

If they have any questions, you can have them call 877-923-0777 and ask to speak to Veronica.


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Yvonne Riggs, John Paul II Staff
Veronica, The contact is Mark Jewell, OCI (502) 664-5972, mark@oci2.com<mailto:mark@oci2.com> I’ll send him a text and have him give you a call. Wednesday, 6/26/19 is the launch date. I have a few more updates to make.
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan

Hi Yvonne,


I just sent an email to Mark to confirm the launch date. I cc'd you just in case he had any questions about the validity. 

Thank you,


Veronica Alvarado

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Curt Meyers, Youth Group Coordinator at John Paul II Staff
Mary, is there a phone # I can reach you at?
Thanks,
Curt
TO THE CLIENT Veronica Alvarado, Project Manager at Diocesan
Curt, you may reach Mary at 877-923-0777.

Yvonne, I have not heard back from Mark, so the launch will be put on hold until he can confirm a date for the launch. 

Thank you,


Veronica Alvarado

Web Department, Diocesan
877-923-0777