Second Training Session
Good afternoon Jason,
I am just checking in with you to see when you would like to schedule your second training session. Since it will go over more of the shop portion of the website, my coworker Mary will be facilitating the second training session.
What days and times work best for you?
Veronica Alvarado
Project Manager, Web Department
877-923-0777
Jason Jenicke
Hello Veronica,
Would next week on Tuesday, Wednesday, or Friday work for you? That would the June 23rd, 24th, or 26th. Any time after 1:00 EST should work for me.
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Would next week on Tuesday, Wednesday, or Friday work for you? That would the June 23rd, 24th, or 26th. Any time after 1:00 EST should work for me.
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Good morning, Jason -
Why don't we plan on Wednesday the 24th, at 2:00 PM? If that works for you, that would be perfect for me.
You'll just need to be at a computer so we can connect remotely, and also let me know a phone number for me to call. It helps to have a speakerphone of some sort so your hands are free while we work.
I look forward to working with you!
Mary Goeldel
Support/Web Department
877-923-0777
Why don't we plan on Wednesday the 24th, at 2:00 PM? If that works for you, that would be perfect for me.
You'll just need to be at a computer so we can connect remotely, and also let me know a phone number for me to call. It helps to have a speakerphone of some sort so your hands are free while we work.
I look forward to working with you!
Mary Goeldel
Support/Web Department
877-923-0777
Jason Jenicke
Mary,
Wednesday the 24th, at 2:00 sounds great. I look forward to talking then.
God Bless,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Wednesday the 24th, at 2:00 sounds great. I look forward to talking then.
God Bless,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Good morning, Jason -
Just confirming our training tomorrow at 2 pm. We'll connect remotely using Team Viewer software that you'll find available to download at churchremote.com.
Should I call you at (913) 744-6010, then?
Thank you,
Mary Goeldel
Support/Web Department
877-923-0777
Just confirming our training tomorrow at 2 pm. We'll connect remotely using Team Viewer software that you'll find available to download at churchremote.com.
Should I call you at (913) 744-6010, then?
Thank you,
Mary Goeldel
Support/Web Department
877-923-0777
Jason Jenicke
Hello Mary,
I look forward to our training tomorrow at 2PM. The (913) 744-6010 is the best number to call me at.
Thanks you,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
I look forward to our training tomorrow at 2PM. The (913) 744-6010 is the best number to call me at.
Thanks you,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Jason,
I didn't think to ask - are you in the Eastern time zone, or the Central time zone? I was thinking 2pm Eastern, but if you're in the Central time zone, let me know - that'd be 3pm my time...thought I'd better verify!
Thanks!
--Mary
I didn't think to ask - are you in the Eastern time zone, or the Central time zone? I was thinking 2pm Eastern, but if you're in the Central time zone, let me know - that'd be 3pm my time...thought I'd better verify!
Thanks!
--Mary
Jason Jenicke
Mary Goeldel
Excellent, I'll talk to you at 2, then - thank you!
--Mary
--Mary
Mary Goeldel
Good afternoon!
Successful setup of the Paypal payment integration this morning so you'll now see Paypal buttons on your site - yay! A good step forward!
Also, when you have a moment, could you send me a link to one of the pages that were loading so slowly yesterday? I want to have the developer take a look at that. I've also made a task request for him to adjust the ratio of the three images on the homepage that are getting cut off at the tops of the image so that should be fixed in the next day or so.
Thank you!
--Mary
Successful setup of the Paypal payment integration this morning so you'll now see Paypal buttons on your site - yay! A good step forward!
Also, when you have a moment, could you send me a link to one of the pages that were loading so slowly yesterday? I want to have the developer take a look at that. I've also made a task request for him to adjust the ratio of the three images on the homepage that are getting cut off at the tops of the image so that should be fixed in the next day or so.
Thank you!
--Mary
Jason Jenicke
Hello Mary,
Thank you for setting up the Paypal account.
Here is the link to the page where the images are loading so slowly. You have to scroll almost halfway up before the images appear. Thank you for any help with that.
https://jasonjenicke.diocesanweb.org/shop/
[http://jasonjenicke.diocesanweb.org/wp-content/uploads/2019/11/IMG_0932.jpg]<https://jasonjenicke.diocesanweb.org/shop/>
0932<https://jasonjenicke.diocesanweb.org/shop/>
/
jasonjenicke.diocesanweb.org
If there is anything else you need for me please let me know.
God Bless,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Thank you for setting up the Paypal account.
Here is the link to the page where the images are loading so slowly. You have to scroll almost halfway up before the images appear. Thank you for any help with that.
https://jasonjenicke.diocesanweb.org/shop/
[http://jasonjenicke.diocesanweb.org/wp-content/uploads/2019/11/IMG_0932.jpg]<https://jasonjenicke.diocesanweb.org/shop/>
0932<https://jasonjenicke.diocesanweb.org/shop/>
/
jasonjenicke.diocesanweb.org
If there is anything else you need for me please let me know.
God Bless,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Thanks, Jason -
Another question from the developer - what browser and device are you using? Is it slow to load on all your devices (computer, smartphone, etc.)? He's trying to narrow things down a bit.
Thank you,
--Mary
Another question from the developer - what browser and device are you using? Is it slow to load on all your devices (computer, smartphone, etc.)? He's trying to narrow things down a bit.
Thank you,
--Mary
Jason Jenicke
Hello Mary,
I noticed it on my computer running windows 10 and Google Chrome. I have no problems with it on my iPhone.
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
I noticed it on my computer running windows 10 and Google Chrome. I have no problems with it on my iPhone.
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
The developer thinks it may be a caching issue.
Can you try clearing your image cache in Chrome, when you have a few minutes, and let me know if anything improves?
Go to the three dots in the upper right - click on more tools, clear browsing data, then click only the "Cached images and files" box. Then hit the blue "Clear data" button. (Don't click any other boxes or you'll lose saved passwords, etc.) Sometimes when you are working in WordPress on a site for extended periods of time goofy things will happen that require you to clear your image cache.
If you try it, let me know if you see an improvement in the loading of that page.
Thank you!
Can you try clearing your image cache in Chrome, when you have a few minutes, and let me know if anything improves?
Go to the three dots in the upper right - click on more tools, clear browsing data, then click only the "Cached images and files" box. Then hit the blue "Clear data" button. (Don't click any other boxes or you'll lose saved passwords, etc.) Sometimes when you are working in WordPress on a site for extended periods of time goofy things will happen that require you to clear your image cache.
If you try it, let me know if you see an improvement in the loading of that page.
Thank you!
Jason Jenicke
Hello Mary,
I hope you are doing well. I have a few questions I was wondering if you could help me with.
1. The image pop-ins are still a problem. I tried it on my wife's apple using safari and had the same issues, the images are not loading until you scroll about halfway up the page.
2. How do I edit the main navigation bar on the home page?
3. How do I edit the sub-navigation bar on the shop/artwork page? I want to change the order that the categories are listed in. They are in alphabetical order now.
4. How do I change the image height on the webpages that are built with a background image like in the "about-the-artist" page? It is the image with "About the Artist" text over the top of it. https://jasonjenicke.diocesanweb.org/about-the-artist/
5. Also is there a way to make a categories column similar to what they have here on this website. https://www.gregolsen.com/gallery/?focus=christian
Thank you for all of your help and I look forward to hearing back from you.
God Bless,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
I hope you are doing well. I have a few questions I was wondering if you could help me with.
1. The image pop-ins are still a problem. I tried it on my wife's apple using safari and had the same issues, the images are not loading until you scroll about halfway up the page.
2. How do I edit the main navigation bar on the home page?
3. How do I edit the sub-navigation bar on the shop/artwork page? I want to change the order that the categories are listed in. They are in alphabetical order now.
4. How do I change the image height on the webpages that are built with a background image like in the "about-the-artist" page? It is the image with "About the Artist" text over the top of it. https://jasonjenicke.diocesanweb.org/about-the-artist/
5. Also is there a way to make a categories column similar to what they have here on this website. https://www.gregolsen.com/gallery/?focus=christian
Thank you for all of your help and I look forward to hearing back from you.
God Bless,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Hi, Jason -
I'll work on this tonight and tomorrow morning and get back with you as quickly as possible with answers to your questions - we may have to look at turning off the "load more" feature if it's loading too slowly on some device types.
I'll speak with you tomorrow - thank you for your patience!
--Mary
I'll work on this tonight and tomorrow morning and get back with you as quickly as possible with answers to your questions - we may have to look at turning off the "load more" feature if it's loading too slowly on some device types.
I'll speak with you tomorrow - thank you for your patience!
--Mary
Jason Jenicke
Hello Mary,
I wanted to let you know I was able to fix problem 4 from yesterday's email.
4. How do I change the image height on the webpages that are built with a background image like in the "about-the-artist" page? It is the image with "About the Artist" text over the top of it. https://jasonjenicke.diocesanweb.org/about-the-artist/
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
I wanted to let you know I was able to fix problem 4 from yesterday's email.
4. How do I change the image height on the webpages that are built with a background image like in the "about-the-artist" page? It is the image with "About the Artist" text over the top of it. https://jasonjenicke.diocesanweb.org/about-the-artist/
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Oh, good to hear! I'm sorry, this day has been so busy with support calls so I haven't addressed all of your questions yet, but I'll work at it first thing in the morning.
Thank you,
Mary
Thank you,
Mary
Mary Goeldel
Hello, Jason -
I'll start with the menu question - your main menu is located under Appearance > Menus. I want to be able to send you a bunch of screenshots that you'll be able to refer back to in the future, so I'm going to just email you from our webdepartment email, I think that'll be easier. So watch for an email in the next little bit, though my phone's been really ringing today so I'll be typing between calls...again, I'm sorry for the delay in answering!
--Mary
I'll start with the menu question - your main menu is located under Appearance > Menus. I want to be able to send you a bunch of screenshots that you'll be able to refer back to in the future, so I'm going to just email you from our webdepartment email, I think that'll be easier. So watch for an email in the next little bit, though my phone's been really ringing today so I'll be typing between calls...again, I'm sorry for the delay in answering!
--Mary
Mary Goeldel
Jason,
For your last question - do you mean having your categories listed on a sidebar, rather than as a horizontal menu? Yes, I think the theme will let us do that - I'm still learning about the theme, and all it will let us do but I believe that's an option. I'll see if I can figure out how to change that menu style this morning, and if I'm not able to figure it out, I'll turn it over to a developer to look at.
Also, I'm going to see if our lead developer has time to look at the page-loading delay that's happening.
Thank you,
Mary
For your last question - do you mean having your categories listed on a sidebar, rather than as a horizontal menu? Yes, I think the theme will let us do that - I'm still learning about the theme, and all it will let us do but I believe that's an option. I'll see if I can figure out how to change that menu style this morning, and if I'm not able to figure it out, I'll turn it over to a developer to look at.
Also, I'm going to see if our lead developer has time to look at the page-loading delay that's happening.
Thank you,
Mary
Jason Jenicke
Hello Mary,
I don't have access to the Appearance > Menus. It doesn't even show up in my account.
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
I don't have access to the Appearance > Menus. It doesn't even show up in my account.
Thanks,
Jason Jenicke
www.jasonjenicke.com<http://www.jasonjenicke.com>
(913) 744-6010
Mary Goeldel
Hmm - that's odd, you should be able to see that. I'll have to do some digging to figure out why that's not visible for you, as the settings show you should have access.
I'll work on that next, and I've asked a developer to look at the other items for us.
Thank you,
--Mary
I'll work on that next, and I've asked a developer to look at the other items for us.
Thank you,
--Mary
Mary Goeldel
Good morning, Jason -
I think I (finally!) figured out what was causing the slow image loading for the site, so let me know if you see an improvement with that. I'm now working on why you can't see the Menu area, and I'll also see about how the theme works to use a sidebar menu, rather than the top bar as a secondary menu.
I'm enjoying learning this new Theme, but I apologize for how long it's taking to figure all this out for you! I don't usually have support tasks that take quite this long, I'm just not familiar enough with the theme that's in use to know how to make changes to it yet. So thank you for your patience with me!
--Mary
I think I (finally!) figured out what was causing the slow image loading for the site, so let me know if you see an improvement with that. I'm now working on why you can't see the Menu area, and I'll also see about how the theme works to use a sidebar menu, rather than the top bar as a secondary menu.
I'm enjoying learning this new Theme, but I apologize for how long it's taking to figure all this out for you! I don't usually have support tasks that take quite this long, I'm just not familiar enough with the theme that's in use to know how to make changes to it yet. So thank you for your patience with me!
--Mary