Website Launched
Good afternoon All,
Congratulations, your new website is now live and visible to the world!
I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours. However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stjameshighland.org brings up your site.
If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with.
New Login Page
Although you will now go to https://stjameshighland.org/highland to log in, your login credentials are still the same.
Hidden Login Hours
For security issues, we have made the website's backend inaccessible during the hours of 1:00-6:00 am. If you would prefer for us to turn this security feature off, please let us know as soon as possible.
Statistics
Since your website is now live, we have also added the ability to track your website's statistics.
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website, and your top pages/link.
Support Moving Forward
Support is $70/hr (prorated).
If you have any issues or questions in the future, please email us at websupport@diocesan.com or call us at 877-923-0777.
Forms & Notifications
We set up the forms to go to someone at your organization. If you do not receive any emails, please check your spam/junk folder of that email. You can check which email it is going to in the Form's Notification Settings (Forms > Settings > Notifications). It is advised to test this yourself ASAP to make sure that the correct email is set up and that the emails are coming in. If they are going to spam, you can whitelist the address.
Training:
Due to the special situation you had with the expiration of your old site we launched prior to training. We will need to schedule the training ASAP before we can give you credentials for your site. PLEASE schedule this ASAP.
Training:
Due to the special situation you had with the expiration of your old site we launched prior to training. We will need to schedule the training ASAP before we can give you credentials for your site. PLEASE schedule this ASAP.
Other Resources
Here are some free resources to help you:
Please let me know if you have any questions and, again, congratulations!
Ryan Hoch
Web Specialist, Web Department