Good afternoon,

I just want to follow up with you on when you would like to schedule your first training! Please let us know when you are available.

Thanks and God bless,

Arthur Richardson
Diocesan Publications
Web Project Manager
877-923-0777

Gloria and Team,

My name is Ryan Hoch and I will be taking over the remainder of your journey with us. Cody has left Diocesan. I will be happy to schedule your training. Unfortunately, 2pm is the latest we are able to schedule a training.

 I can schedule a training from 9am-2pm EST Monday through Friday. Is there another time that works for you? This training is recorded via Zoom so in theory if anyone cant attend they can view the recording and I will make myself available to answer any questions anyone has. 

Thank you for your understanding, 

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Gloria and Team,

Below is the information for the recorded Zoom Meeting where I will guide you through the 2 hours of training for your new website. Please reach out if you need anything between now and then. See you all May 2nd at 2pm EST. 

Diocesan is inviting you to a scheduled Zoom meeting.
Join Zoom Meeting:
https://us02web.zoom.us/j/83856030025

Meeting ID: 838 5603 0025
One tap mobile
+16468769923,,83856030025# US (New York)

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Per your request I went ahead and removed Tom and added Corinne.

Thank you,

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Team,

Just as a reminder below is the information for the recorded Zoom Meeting where I will guide you through the 2 hours of training for your new website. Please reach out if you need anything between now and then. See you all May 2nd at 2pm EST.

Diocesan is inviting you to a scheduled Zoom meeting.
Join Zoom Meeting:
https://us02web.zoom.us/j/83856030025

Meeting ID: 838 5603 0025
One tap mobile
+16468769923,,83856030025# US (New York)

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Team,

Just as a reminder below is the information for the recorded Zoom Meeting where I will guide you through the 2 hours of training for your new website. Please reach out if you need anything between now and then. See you all May 2nd at 2pm EST.

Diocesan is inviting you to a scheduled Zoom meeting.
Join Zoom Meeting:
https://us02web.zoom.us/j/83856030025

Meeting ID: 838 5603 0025
One tap mobile
+16468769923,,83856030025# US (New York)

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Emails are unable to be forwarded in Basecamp. Please forward emails to me directly at rhoch@diocesan.com is needed. I created a user role for Corinne and emailed her directly with that information. 

We will cover how to make user roles in the training session together. 


Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Good afternoon,

It was brought to my attention by Ryan Ross that there might be some interest in having Diocesan host your website. If you decide to have us host, that will allow us to give you support post-launch and it will make the launch process much more smooth. We also have the ability to make the editor side a little less cluttered and easier to edit.

If this in indeed what you want, please let us know before your training on Monday, as it will change what we cover in that first training. If you need more time than that, we can just postpone your training till you are ready to make the decision. If you would like to see our price, please let us know and we will get you a proposal with the amount for the year.

If you have any questions, please don't hesitate to ask!

Thanks and God bless,

Arthur Richardson
Diocesan Publications
Web Project Manager
877-923-0777

To follow up what Arthur sent, my recommendation would be postponing the training (even by a few days) if there is any feeling you guys might consider having Diocesan host your site. The training will be completely different if you host or if we do. 

As it is currently, when we launch you we will not be providing any support or assistance for your site after launch. Whereas, if we hosted your site we would be available with a team of staff to assist with any questions or assistance you might need for as long as we host your site. 

I will monitor my email over the weekend and can certainly arrange for a meeting to discuss the aspects of you hosting vs. us hosting on Monday instead of a training at the same already scheduled time if you'd prefer and then reschedule the training for a later date.

Looking forward to working with you,

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

ok, sounds good thanks for letting us know. 


Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Good Evening, 

Is there any chance we can move our meeting to 230pm? I have a meeting in which I have been asked to give a brief presentation at that is conflicting with the training start time. Alternatively we could reschedule the training for another day this week, I have several openings. I apologize for the late notice but I didn't note the conflict until prepping for the presentation this evening. 

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

 Evening,

It would be 2:30pm Eastern time. If rescheduling is easier we can likely still make it work this week. I have lots of openings. Due to us not hosting there is more that I will cover in the training than I usually do for our other clients; so I also want to make sure we are able to cover everything we need to cover to set you up for success. As currently scheduled starting at 230pm EST  would put us at 430pm Eastern Time stop time. (which is outside normal hours we do trainings, but this scheduling conflict is a unique situation.) Because of the wide scope of things I need to train you all on, it would make me most comfortable if we rescheduled to make sure there is ample time to get everything covered.

 That said, if you'd prefer to meet at 230pm EST tomorrow I will need to be done by 430pm EST (due to an outside of work hours commitment) and we MAY need to schedule an additional follow up session to cover everything. 

It wasn't until Friday afternoon that the reality set in of the scope of what we will need to train you on is. (since we aren't hosting) I went in this evening and estimated the time needed to train you all and it likely exceeds the two hours set aside for a typical client training. With the potential 230pm EST start time I wanted to lay out all the options for you so you can make an informed decision. 

Alternatively here are a few alternate times this week:

Tuesday May 3: I am wide open from 9am until 2pm Eastern Time. 
Thursday May 5: I could do 12pm-2pm EST or 2pm-4pm EST (or a mix of those times)
Friday May 6: Wide open from 9am-2pm EST

I appreciate your understanding and apologize for this unusual request. Cody set your site up and he no longer works here. Late Friday afternoon I met with my team and discussed the plan for your training and the goal is to provide you (and all our clients) with the best possible training experience. 

This is even more important for you all because we aren't hosting or offering ongoing support. I realize it is Sunday evening and you may not be able to get input from your entire team and for that apologize but I appreciate your consideration of my request. 

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

ok, thank you. We will likely end around 4pm (ish). I appreciate your flexibility and understanding. Depending how much we can cover in todays session I may cover staff pages through plugins in the list below in a recorded session and just send that off to you tomorrow instead of having you all get together for a second half of the first training. We may be able to cover everything today, just depends on how the flow of the training goes, I definitely don't want to rush anything. 

We will cover together:

First Training: (might be broken into two sessions)

- homepage settings
- media library
- posts
- pages
-theme settings


-staff page
- menus and theme settings
-user role creation
-plug ins

Second Training: (Video Tutorials)

-Gravity Forms
-Envira Gallery

Follow Up QA Session:

-answer any lingering questions and launch timeline. 

Just so you have an idea of what all we will cover.

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Only one person can be logged into particular pages at once so i will ask in our training today that you follow along on the screen share and not be logged into the actual site. I will explain more on this in the training.

Here is the meeting info:

Diocesan is inviting you to a scheduled Zoom meeting.

Join Zoom Meeting
https://us02web.zoom.us/j/83856030025

Meeting ID: 838 5603 0025
One tap mobile
+16468769923,,83856030025# US (New York)

Ryan Hoch
Web Specialist, Diocesan.com
1 (800) 994-9817

Definitely can do that. 

I sent a password reset for Corinne and Jennifer.

You both have accounts already set up.

http://box5932.temp.domains/~stisidor/bloomingdale

This is the login page youll use.