Todays Launch

Rochelle, 

Just a quick update,. Late in the day yesterday our team encountered a problem with some of the settings for your websites launch. I am told they have identified the issue and will finish the launch this AM. Please do not make any edits until we reach out today. 

Again. I  am confident things will be sorted shortly. 


Ryan Hoch
Web Content and Support Team Lead
Diocesan.com
1 (800) 994-9817

Good morning Rochelle,

Congratulations, your new website is now live and visible to the world!

The industry standard for launch changes to propagate is 0-72 hours. However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://catholicfamilyhs.org/ brings up your site.

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

Although you will now go to https://catholicfamilyhs.org/crownpoint to log in, your login credentials are still the same. 

For security issues, we have made the website's backend inaccessible during the hours of 1:00-6:00 am. If you would prefer for us to turn this security feature off, please let us know as soon as possible.

Since your website is now live, we have also added the ability to track your website's statistics. 

Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website, and your top pages/link. 

Support is $70/hr (prorated).

We set up the forms to go to someone at your organization. If you do not receive any emails, please check your spam/junk folder of that email. You can check which email it is going to in the Form's Notification Settings (Forms > Settings > Notifications). It is advised to test this yourself ASAP to make sure that the correct email is set up and that the emails are coming in. If they are going to spam, you can whitelist the address.

Here are some free resources to help you:

Please let me know if you have any questions and, again, congratulations!

Maggie ONeill
Web Content Specialist
Diocesan.com
1 (800) 994-9817

Moving forward websupport@diocesan.com will be your contact for help like this. We are deleting this basecamp program and transitioning to another system and Id hate for your requests to not arrive to our team. Karl Evans will be your primary support contact for now on. He can be reached directly at the number below or by the websupport@diocesan.com email. 

I passed this on to him and he will be reaching out as soon as the problem is identified. We have narrowed the issue down to a safari issue on apple devices. Chrome and other non apple devices dont have this issue. 

Thank you for your patience and understanding,

Ryan Hoch
Web Content and Support Team Lead
Diocesan.com
1 (800) 994-9817