Gregory the Great - San Diego, CA NEW

ALLOWS CLIENT TO VIEW ALL ASPECTS OF BASECAMP SECTIONS

Congratulations on Launch!

Good afternoon Nichol,


Congratulations, your new website is now live and visible to the world!

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours. However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stgg.org/ brings up the site seen here: http://stgg.diocesanweb.org/.

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://stgg.org/sandiego to log in, your login credentials are still the same. 

Hidden Login Hours
For security issues, we have made the website's backend inaccessible during the hours of 1:00-6:00 am. If you would prefer for us to turn this security feature off, please let us know as soon as possible.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics. 
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website, and your top pages/link. 

Google Analytics
MonsterInsights Google Analytics plugins is now installed and ready to setup!
Upon login, you should see a banner on the dashboard asking you to set up your Google Analytics. You do not need to purchase their PRO version or any add-ons.
Please follow these steps or let us know if you'd like to go through them together. 

Support Moving Forward
As you may have noticed, on your WordPress Dashboard, there is a Diocesan Web Support box with links to help articles that we have written especially for our websites, complete with step-by-step instructions and images. This should help with most of the questions that you may have. 

You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $70/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out. 

If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.

Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches. 

NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan. You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.


Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:

Please let me know if you have any questions and, again, congratulations!

Veronica Alvarado

Project Manager, Web Department
Diocesan.com
877-923-0777

Comments & Events

Veronica Alvarado, Project Manager at Diocesan
Hi Nichol, 

it seems you never received this email:


Good afternoon Nichol,


Congratulations, your new website is now live and visible to the world!

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours. However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stgg.org/ brings up the site seen here: http://stgg.diocesanweb.org/.

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://stgg.org/sandiego to log in, your login credentials are still the same. 

Hidden Login Hours
For security issues, we have made the website's backend inaccessible during the hours of 1:00-6:00 am. If you would prefer for us to turn this security feature off, please let us know as soon as possible.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics. 
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website, and your top pages/link.

Google Analytics
MonsterInsights Google Analytics plugins is now installed and ready to setup!
Upon login, you should see a banner on the dashboard asking you to set up your Google Analytics. You do not need to purchase their PRO version or any add-ons.
Please follow these steps or let us know if you'd like to go through them together. 

Support Moving Forward
As you may have noticed, on your WordPress Dashboard, there is a Diocesan Web Support box with links to help articles that we have written especially for our websites, complete with step-by-step instructions and images. This should help with most of the questions that you may have. 

You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $70/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out. 

If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.

Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches. 

NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan. You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.


Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:

Please let me know if you have any questions and, again, congratulations!

Veronica Alvarado

Project Manager, Web Department
877-923-0777
Veronica Alvarado, Project Manager at Diocesan

Good afternoon Nichol,


Congratulations, your new website is now live and visible to the world!

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours. However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stgg.org/ brings up the site seen here: http://stgg.diocesanweb.org/.

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://stgg.org/sandiego to log in, your login credentials are still the same. 

Hidden Login Hours
For security issues, we have made the website's backend inaccessible during the hours of 1:00-6:00 am (PST). If you would prefer for us to turn this security feature off, please let us know as soon as possible.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics. 
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website, and your top pages/link.

Google Analytics
MonsterInsights Google Analytics plugins is now installed and ready to setup!
Upon login, you should see a banner on the dashboard asking you to set up your Google Analytics. You do not need to purchase their PRO version or any add-ons.
Please follow these steps or let us know if you'd like to go through them together. 

1/12/21 Note: We've already set this up together, so you're good with this.

Support Moving Forward
You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $70/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out. 

If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.

Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches. 

NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan. You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.


Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:

Please let me know if you have any questions and, again, congratulations!

Veronica Alvarado

Project Manager, Web Department
877-923-0777
Nichol Swift, Saint Gregory the Great Staff
Hi,

The only question I have on this, is about the domain. You are now in charge of it correct?

Thank you, Nichol
Mary Goeldel, Diocesan
Good morning, Nichol -
Yes, it's now held in our eNom account since we've successfully transferred it to Diocesan.  It's set to auto-renew every October.

Thank you,

Mary
Support/Web Department
877-923-0777
Nichol Swift, Saint Gregory the Great Staff
Wonderful thank you, I thought that wasn’t quite right in Veronica’s email.

Nichol