Congratulations, your new website is now live and visible to the world!
We were able to begin the launch at 11:00 am, but I just got out of 3 back-to-back trainings, so now is the first chance I've had to double checked your website. Here at the Diocesan office, we are already seeing it live.

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours.  However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting http://stfrancisds.com brings up the site seen here: https://stfrancisds.diocesanweb.org.

If you can see the website on a computer or mobile device not using your parish's internet but NOT on the parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://stfrancisds.com/cincinnati to log in, your login credentials are still the same.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics.
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website and your top pages/link. Please keep in mind that since the statistics tracking was only just activated, it may take a day or two until statistics are displaying.

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Support Moving Forward
As you may have noticed, on your WordPress Dashboard, there is a Diocesan Web Support box with links to help articles that we have written especially for our websites, complete with step-by-step instructions and images. This should help with most of the questions that you may have.

You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $50/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out.

Cancelling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches.

NOTE: Some website hosting companies may package website hosting and domain  hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan.  You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.


Please let me know if you have any questions and, again, congratulations!

Web Department, Diocesan
877-923-0777