What did you work on today?

worked through various cases with Ryan and Karl.

Shadow Ryan and work through cases for the day.

Working to resolve web support tickets with Ryan Hoch, interacting with clients and getting acclimated to the whole support process.

Training and magic thumbs with the Ryans

Training with Ross, Hoch & Karl

  Reviewed different Diocesan products 
  Evolution of Diocesan web to current day department

  Talked through the differences from Hybrid and Custom sites

        - From A Customer Perspective

        - From a support perspective.

  Customer Care @ Diocesan
  Briefly discussed 3CX (More when my phone comes)

  Reviewed two active support calls (2 Down Sites)

  Reviewed the servers

Completed further new hire paperwork, set up VoIP phone and continued reviewing info/training materials

Customer Care Training

Udemy Course for WordPress: Currently set to begin section 7/20 tomorrow. I have been learning ALOT and Cody has been a great help with specific questions. I am very confident in creating posts now and will begin working with Widgets, and Pages tomorrow.

Practice what I'm learning with my website: I included the link to the posts I have worked on so far. All of these posts are ones that I have created myself. I have also made several changes to the site as a whole: logo, header default image, background image, footer, etc. I will continue to adapt the site to something unique to me as I progress through the Udemy course. 

Attended the CS Team meeting today. 

1. Training with the Udemy/Wordpress modules Arthur sent me.
2. Applying skills I learned in the modules to my own website: ryan.diocesanweb.org
  -Made my own post today, adding pictures and an imbedded video 
  -Uploaded my own logo design and made changes to logo using Canva. 
  -Working on familiarizing myself with other features. 
3. Training: Working/coordinating with Cody.
4. Training: Add/Edit Users training with Cody 
5. Emails
6. Meeting on Quote Discussion | Mary Church & School - Westphalia, MI

Training with Cody: hybrid site editing tools/pages
Familiarize myself with my practice site, I was able to make several additions and changes. 
Reading materials on WordPress provided to me from Arthur. 
Access Basecamp/explore the site. 

Second Training | Elizabeth Ann Seton (Lake Ridge, VA) Observed this training with Cody.
Deep Dive | Mary Church & School - Metamora, IL Observed this meeting.