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Clement - Saratoga Springs, NY

Gary Smith, Web Department Director at DiocesanVeronica Alvarado, Project Manager at DiocesanRyan Ross, Developer at DiocesanKyle Brown, Web Development at DiocesanMary Goeldel, DiocesanKyle Sullivan, Web Development at DiocesanSam Pohlman, Web Developer at DiocesanDanae Chudy, Web Designer at DiocesanNathalie Shultz, Web ConsultantRandy Rivers, St. Clement Saratoga Springs StaffCody Armock, Web Content Specialist at DiocesanMarcus Borger, Developer at Diocesan_SupportRyan Hoch, Web at DiocesanRachel Tupper +2 others
TO THE CLIENT Sent by Mary Goeldel on

Website Launched

To: Randy Rivers

Hello Randy,


Congratulations, your new website is now live and visible to the world!

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours.  However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stclementschurch.com/ brings up the site seen here: https://stclementschurch.diocesanweb.org/.

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://stclementschurch.com/saratogasprings to log in, your login credentials are still the same.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics.
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website and your top pages/link.
image.png 2.66 KB • Download


Support Moving Forward
As you may have noticed, on your WordPress Dashboard, there is a Diocesan Web Support box with links to help articles that we have written especially for our websites, complete with step-by-step instructions and images. This should help with most of the questions that you may have.

You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $70/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out.

If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.

Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches.

NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan.  You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.

Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:


Please let me know if you have any questions and, again, congratulations!


Mary
Support/Web Department
877-923-0777
FROM THE CLIENT Randy Rivers, St. Clement Saratoga Springs Staff Randy Rivers
I still see the old website

Thank you,
Randy Rivers
To: Mary Goeldel
TO THE CLIENT Mary Goeldel, Diocesan Mary Goeldel
Yes, as it said, it can take up to 72 hours to fully propagate.
Also, try a different browser than you might normally use and see if the new site appears - if so, you probably need to clear your browser's cache, as you are likely seeing a cached version of the old site.

If that doesn't work, and 72 hours has gone by, you may need to flush your DNS or you may need assistance from  your IT person (see the first paragraph in my previous email.)  If it's not appearing for you by tomorrow, we can try some of these other things, but I'd definitely start with clearing the cache on your browser.

Thank you,

Mary
Support/Web Department
877-923-0777
To: Randy Rivers
FROM THE CLIENT Randy Rivers, St. Clement Saratoga Springs Staff Randy Rivers
Thank you but the problem is we don’t have an IT guy. Its only me but I will try and figure this out
To: Mary Goeldel
TO THE CLIENT Mary Goeldel, Diocesan Mary Goeldel
I can run you thru clearing your cache and flushing DNS if you'd like.

I'll give you a call.

--Mary
To: Randy Rivers
FROM THE CLIENT Randy Rivers, St. Clement Saratoga Springs Staff Randy Rivers
Already got it thank you
To: Mary Goeldel
FROM THE CLIENT Randy Rivers, St. Clement Saratoga Springs Staff Randy Rivers
Ok I reset my computer and it works, sorry for the trouble

Thank you,
Randy Rivers
To: Mary Goeldel