While Diocesan does offer free support for two weeks after launch, Cody received your voicemail request for these two items on April 23, with your launch date being March 31. These updates also deviate from your originally approved design (see here) and must be quoted as development support items.

Upon launching, you received an email titled "Website Launched" from Mary, our support specialist, with details regarding your post-launch support, including when paid support would begin and its rates. If you would like this message to be re-sent, please let me know.

I did go ahead and get in touch with our billing department and have confirmed that you have a remaining $1,941.20 web allowance that can be used to cover this support item at no additional charge to the parish. 
Currently, the web allowance is being used to cover annual hosting fees ($300/yr, billed annually).

Please let me know if you have any other questions or changes in regard to billing.

Thank you,

Project Manager, Web Department

877-923-0777

I want you to know that I understand your frustration with finding the correct image sizes. From my understanding, the homepage slider was easier to work with before removing the calendar, which is why Cody suggested going back to the original size and centering the slider. It would still change sizing slightly, but the main area of the image would remain the same across screen sizes and in a more "normal" landscape image size. 

On inner pages, we suggest using images that are more of a background image, symbolic. If you are wanting more of a focal point image that can be visible, placing an image within the page content may work better (no resizing issues). 

I'm going to talk to our designers and see if they have any other ideas for your inner page header images. 

I apologize that this never came up or was never reviewed before launching your website. Our goal for your website is to make it easier, not more difficult, for you to use your website as a tool for evangelization and communication with your parishioners. If the images are key to this communication process, we want to ensure this area works as you are wanting to utilize it. 

Since we are past the time in which this could have been updated without cost, I would like to speak to you on Monday to make sure that we are looking for a solution that is exactly what you want while also being cost-effective. This way, we get things right the first time and there are no unnecessary additional charges for the things that did not work or look as expected OR if things are not as expected, they are addressed and corrected within the same week. 

Here is a link to the video and audio recording of the first training session:
https://drive.google.com/drive/folders/1IfSqBdaOKYyvQa-sTchKc7-UxY5W4BXn?usp=sharing

Please let me know what time on Monday works for you.

Project Manager, Web Department

877-923-0777

Thank you. 

Here is the zoom meeting information so that we may screen share with each other if needed.


Topic: Support Issue Discussion | Clement (Saratoga Springs, NY)
Time: May 1, 2020 03:00 PM Eastern Time (US and Canada)

Join Zoom Meeting
https://us02web.zoom.us/j/82982923826

Join Zoom Conference Call (required if not using computer audio)
        +1 346 248 7799
OR
        +1 646 876 9923
Meeting ID: 829 8292 3826

Please let me know if there is anything else in the meantime,

Project Manager, Web Department

877-923-0777

As a correction, the date of the training is Monday, May 4. 

Topic: Support Issue Discussion | Clement (Saratoga Springs, NY)
Time: May 4, 2020 03:00 PM Eastern Time (US and Canada)

Join Zoom Meeting
https://us02web.zoom.us/j/82982923826

Join Zoom Conference Call (required if not using computer audio)
        +1 346 248 7799
OR
        +1 646 876 9923
Meeting ID: 829 8292 3826

Project Manager, Web Department

877-923-0777