Support Moving Forward
Good morning Fr. Duane and Penny,
I know we are ready to launch, so I wanted to quickly go over what is covered in your free support vs. development support.
As you know, we are always here to help you and are more than happy to walk you through editing your website. However, changes to the actual functionality and design of your site are something that typically take more than a phone call and, quite often, an hour or more.
Free Support
Diocesan offers free support for items such as:
Diocesan offers free support for items such as:
- Forgotten passwords
- How to edit page content (images, pdfs, etc)
- How to use plugins
- Explaining & walking through differences in templates
- Adding new user accounts with special permissions
- Where things are edited and how to get to them
- Updating contact information in footer (office hours, address, phone number, email, etc)
- Website does not seem to be showing up/working
- "Broken" items that seem random and/or seem to be out of your control
- "Broken" or trashed pages that you need help restoring
- Other broken items that you cannot solve
Development Support
Diocesan normally charges a fee of $70/hr for technical support, but since your website is hosted with us, we offer you $50/hr. Development support refers to changes or additions to your website's functionality. This includes, but is not limited to:
- Adding/switching plugins (any paid plugin costs will be at the expense of the parish)
- Changing design colors, sizes, and fonts
- Adding/removing buttons in header or footer
- Adding to/changing layout of header, footer and homepage
- Full training with Diocesan for new staff
As always, if you have any questions, feel free to call our web department and we will gladly assist you!
Veronica Alvarado
Diocesan, Web Department
877-923-0777