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Catherine Laboure - Jefferson, GA

Gary Smith, Web Department Director at DiocesanBlake Stapleton, Web Designer at DiocesanVeronica Alvarado, Project Manager at DiocesanMary Goeldel, DiocesanKyle Sullivan, Web Development at DiocesanSam Pohlman, Web Developer at DiocesanCody Armock, Web Content Specialist at DiocesanAlan Snodgrass, DiocesanAmy Friedman, Catherine Laboure - Jefferson, GA StaffArthur Richardson, Web Project Manager at DiocesanMarcus Borger, Developer at Diocesan_SupportRyan Hoch, Web at DiocesanRachel TupperKarl Evans, Diocesan +1 others
TO THE CLIENT Sent by Mary Goeldel on

Website Launched!

To: Amy Friedman
CC our team: Arthur Richardson and Cody Armock

Hello, Amy -


Congratulations, your new website is now live and visible to the world!

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours.  However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://stcatherinelabourega.org/ brings up the site seen here: https://stcatherinelabourega.diocesanweb.org

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://stcatherinelabourega.org/jefferson to log in, your login credentials are still the same.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics.
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website and your top pages/link.
image.png 2.66 KB • Download


Support Moving Forward
We are working to update our support helpdesk module and will hopefully have that up and running soon - in the meantime, you are welcome to email any quick questions to our support email:  webdepartment@diocesan.com and we'll help answer your questions as quickly as possible.  Typically we'll send you written instructions with screenshots or a video how-to to answer your question.

You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $70/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out.

If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.

Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches.

NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan.  You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.

Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:


Please let me know if you have any questions and, again, congratulations!

Mary Goeldel
Support/Web Department
877-923-0777
FROM THE CLIENT Amy Friedman, Catherine Laboure - Jefferson, GA Staff Amy Friedman
Thank you Mary,

The issue I am seeing says page not found but once you click on the logo or home page, it works normally. How can we get it to open through google on the homepage?

Thank you

Amy Friedman

Amy Friedman
St. Catherine Laboure Catholic Church
Parish Secretary
afriedman@stcatherinelabourega.org<mailto:afriedman@stcatherinelabourega.org>
Phone: 706-367-7220
To: Arthur Richardson, Cody Armock, and Mary Goeldel
TO THE CLIENT Mary Goeldel, Diocesan Mary Goeldel
You may need to clear your cache, as the site is used to going to the dev site URL and not the new URL -  so we need to clear your browser's cache so it can freshly load the page.

If you're using Chrome as your browser, follow this:  https://youtu.be/S08tes7MGCg

If you are using Firefox, let me know and I'll send instructions for that.

It's fairly common with WordPress that you'll see a "page not found" or 404 error - when that happens, clearing your cache usually solves the issue.

Let me know if that helps!

--Mary
To: Amy Friedman
CC our team: Arthur Richardson and Cody Armock
FROM THE CLIENT Amy Friedman, Catherine Laboure - Jefferson, GA Staff Amy Friedman
Hi again! Good Afternoon. I noticed that we are having an issue with Bing and Microsoft. It only shows our facebook page in the search except on the map. You can reach the website there BUT it goes to the same “page not found” message.

Thanks

Amy Friedman

Amy Friedman
St. Catherine Laboure Catholic Church
Parish Secretary
afriedman@stcatherinelabourega.org<mailto:afriedman@stcatherinelabourega.org>
Phone: 706-367-7220
To: Arthur Richardson, Cody Armock, and Mary Goeldel
TO THE CLIENT Mary Goeldel, Diocesan Mary Goeldel
Hello, Amy -
I think we just need to update the website information with the search engines.  I'll go ahead and do that, and I'll check a few of the most popular Mass times websites, too.  Not to worry, we'll get that working again as quickly as we can.

Mary
Support/Web Department
877-923-0777
To: Amy Friedman
CC our team: Arthur Richardson and Cody Armock