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Augustine/Edward - Austin, MN

Gary Smith, Web Department Director at DiocesanBlake Stapleton, Web Designer at DiocesanVeronica Alvarado, Project Manager at DiocesanRebecca Gust, Augustine StaffMary Goeldel, DiocesanKyle Sullivan, Web Development at DiocesanSam Pohlman, Web Developer at DiocesanNathalie Shultz, Web ConsultantCody Armock, Web Content Specialist at DiocesanMarcus Borger, Developer at Diocesan_SupportRyan Hoch, Web at DiocesanRachel TupperKarl Evans, DiocesanLamont Blake, Web Support at Diocesan
TO THE CLIENT Sent by Cody Armock on

Website Launched

To: Rebecca Gust
CC our team: Veronica Alvarado

Hello Rebecca,


Congratulations, your new website is now live and visible to the world!

I'm still not seeing the live site. Why is that?
The industry standard for launch changes to propagate is 0-72 hours.  However, it's been my experience that you can usually see these changes within 2 hours. You will know it was successful when visiting https://staugustinestedward.org brings up the site seen here: https://staugsted.diocesanweb.org.

If you can see the website on a computer or mobile device not using your parish's internet, it may be that your parish's internal server needs to be reset or may have the IP address of your previous host manually set up. If this is the case, you will have to talk to your IT person, as this is not something Diocesan can help with. 

New Login Page
Although you will now go to https://staugustinestedward.org/austin to log in, your login credentials are still the same.

Statistics
Since your website is now live, we have also added the ability to track your website's statistics.
Feel free to view the statistics by clicking Statistics. This will give you access to see what devices are being used, how people are finding your website and your top pages/link.
image.png 2.66 KB • Download


Support Moving Forward
As you may have noticed, on your WordPress Dashboard, there is a Diocesan Web Support box with links to help articles that we have written especially for our websites, complete with step-by-step instructions and images. This should help with most of the questions that you may have.

You do also have another 2 weeks from your launch date to call and ask us any questions for free. After those 2 weeks, the paid support will go into effect. Paid support is $50/hr (prorated) and is billed monthly to the parish with each support items (date, amount of time, notes) itemized out.

If you have any issues or questions in the future, please email us at webdepartment@diocesan.com or call us at 877-923-0777.

Canceling Previous Website Host
Launching your website DOES NOT cancel your previous web hosting service. Diocesan does, however, suggest that you do not cancel your previous web hosting service until at least 2 business days after your new website launches.

NOTE: Some website hosting companies may package website hosting and domain hosting/renewal together. If this is true for you, you may want to consider transferring your domain over to Diocesan.  You may begin this process by emailing us at webdepartment@diocesan.com or calling 877-923-0777.

Other Resources
Just in case we didn’t mention it in the training, here are some resources for free, stock images to use throughout your website:

Please let me know if you have any questions and, again, congratulations!

Cody Armock

Web Department, Diocesan
877-923-0777
FROM THE CLIENT Rebecca Gust, Augustine Staff Rebecca Gust
Hi Cody,

Thanks for all your hard work, it looks great!

One question so far - I've noticed that when you open the website in a browser tab or bookmark it, the icon that shows is a generic one - is there any way to get our sacred heart logo as the icon in those places? (see attached)

Thanks,
Rebecca
web icon.png 116 KB • Download
To: Cody Armock and Veronica Alvarado
TO THE CLIENT Cody Armock, Web Content Specialist at Diocesan Cody Armock, Web Content Specialist

Hi Rebecca,


This was something that we were working on a long time ago back when I was migrating content. We figured that it was a caching issue of some sort or another with Chrome because it was not having that issue on IE, Safari, or even Firefox. So, we thought it would fix itself through a Chrome update or Wordpress update because everything was done as it was supposed to. Anyway, long story short, that obviously didn't work, but after some researching the problem and working through the best solution, it is now fixed and should continue to work for the foreseeable future. 

I am so glad you like the site. Moving forward, please email issues and concerns to webdepartment@diocesan.com. We will be archiving this project shortly on Basecamp and emails coming through it may not always reach us promptly, whereas emailing us at the address above will reach us. 

Let us know if you have any other questions or concerns!

Have a great weekend!

Cody Armock

Web Department, Diocesan
877-923-0777
To: Rebecca Gust
CC our team: Veronica Alvarado